If you’ve been looking for a list of courier service companies in Malaysia for domestic & international deliveries, then here is a list of the top 10 courier companies you can look at. Each company here has its specialty which should cover most of your online selling needs - from tracking, insurance coverage, same-day delivery, etc!
Starting with the courier that has the highest number of courier fleets & widest network coverage. The website boasts having the ability to reach 'practically every geographic area in Malaysia' which does give them an edge if you need something delivered or ordered from hard-to-reach locations.
They're also a great choice for last-minute deliveries thanks to their extensive agent network which allows you to make a delivery beyond normal working hours and during weekends. They do this with partners like IKOBANA (44 outlets), Mail Boxes Etc. (MBE) (50 outlets), MPH Bookstore (15 outlets), PROTON Edar branches, and dealers (21 outlets) and individual agents (66 outlets).
Another plus point is their newly revamped website which has a handy tutorial along with a handy postage calculator, track and trace function & a location tracker.
If you're an online seller, it's worth checking out their SendParcel program which is an entire service catered specifically to online entrepreneurs with 8 different packages to choose from. It helps when your local courier service directly partners with guys like Shopify, Woocommerce & Squarelet!
GD Express is a Malaysian & Singaporean based service with an emphasis on its international delivery arm. One of the factors for this is their Enhanced Liability feature with a coverage value of packages right from the RM1000-5000 to the RM10,000 range.
They have a pretty extensive global network which makes them a great choice to consider for reliability & smoothness while dealing with their services. Plus, the company entity is also listed on the Board of Bursa Malaysia with 2 separate segments (Logistics & Express) which give them an additional vote of confidence. Prepaid service is available with the lowest price starting from RM8.27 with 4 different prepaid product options. This is an excellent option for saving yourself a ton of hassle & precious time as having the packages dealt with beforehand is one less thing to worry about.
They also have a freight service if you happen to be looking for that as well.
DHL has an excellent choice for both domestic and international deliveries with a service catered specifically to SMEs as well. Being a large-sized company with a worldwide presence and almost half a million employees worldwide, there are several attractive factors to consider going for DHL.
According to their website, they have a whole section for urgent, time-sensitive domestic deliveries with two main options, express delivery by 12:00pm and End-of-Day delivery option. Considering the unpredictable nature of online selling, these options might be a lifesaver for the right situations - a convenient option for avoiding additional negative reviews!
The other aspects being emphasized by the major brand are their flexibility on their optional services and their in-depth customs expertise.
Their optional services offer options with on-standard deliveries and billing options to climate neutral shipping. There is a pretty easy to read and comprehensive guide on navigating the murky waters of customs clearance with simplified info on duties and taxes to understand the customs process as a whole.
A fairly new player in the scene after establishing itself in 2013, it has quickly made its name with a substantial portfolio of esteemed brands like Family Mart, Pizza Hut, Mary Kay & Maybank. They seem to have built their niche around the classic last-mile delivery issue which most businesses know can be a pain in the wrong times. Their operational presence covers over 20 markets across several continents, namely Asia, Latin America, and the United States with a user base of up to 7 million users and 700,000 driver-partners.
Lalamove aims to take away problems arising from the traditional 'freelance runner' route which has 2 usual drawbacks - the inability to manage & coordinate bulk delivery orders due to the price factor of hiring too many runners. And the other being outright operational inefficiencies which means longer delivery periods for each consequent customer delivery.
A worthwhile option to look out for if you’re an online seller.
Yet another Malaysian-born courier service founded in 1979 with a particular emphasis in the Asian regions with a significant presence in countries like Hong Kong, Singapore, Thailand, Indonesia & Vietnam. They've been on a steady upward growth trajectory since starting and have opened an 80,000 square foot warehouse in 2011.
They also provide Same-Day Delivery service that seems to be applicable mainly in the Klang Valley. Another handy feature is their Reverse Collection and Import Express service which allows the option for customers' return deliveries in entire goods or parts. Freight options are pretty diverse with Air Freight, Sea Freight, Road Freight, Loose or Intact Cargo Handling, and even Special Cargo Handling for odd and bulk size freighter cargo. There's also a ParcelGuard coverage program with an entire website dedicated to it here.
Known for their frozen food packaging (Cool TA-Q-BIN), they’re a Japanese-based subsidiary with 25 years of experience in the Malaysian logistics scene which makes them an attractive potential logistics partner considering their established international network. Even though they are known for their express courier services, it may also be worth checking out their other solutions like Singapore Cross Border Services for domestic trucking deliveries and even cargo solutions like Port to Factory moving, industrial packing, machine relocation & equipment warehousing.
They also have a specialized Cash-On-Delivery courier service which is worth (TA-Q-BIN Collect) with benefits like 5 days of remittance after delivery cut off time, not having any fixed or monthly cost, and the ability to instantly access their services immediately after registration. Do note that surcharges depend on your individual application.
The UAE-based Aramex is yet another attractive option with an array of interesting express courier products with the most eye-catching one being their Drop And Ship. It allows you to drastically slash your import rates thanks to Aramex’s dedicated forwarding import box service. You’re able to benefit from the suppliers’ local delivery rates and their free delivery options as well!
They also have a full suite eCommerce support option on top of their courier services that focuses on both start-ups and established businesses in services like supply chain management & technical support which includes website maintenance. Another option is the Aramex SME program which focuses on promoting interbusiness partnerships in the Aramex operating regions. Benefits include preferential rates, access to mentors, conferences & targeted workshops.
Born in East Malaysia and incorporated in the year 1984, ABX now has over 35 years of courier servicing experience. If you are an online seller, it is worth looking at their Easyship system and their Business to Business service on top of the existing express courier services. Easyship aims to resolve the all-too-common issues of shipment handling with a user interface that is made for smooth navigation. Their business-to-business services are meant to serve an array of industries including chain stores, modern-trade companies, telecom companies, and trading firms with services like Handheld Scanning Device, High-Value Handling & self-pickup systems.
They have an excellent customer to customer service which gives the everyday consumer an efficient parcel delivery service that matches the quality of an express courier service. According to their website, the branch staffs are all set to guide you through the process and you’re also insured with a generous RM200 coverage.
FedEx Express is currently the world’s largest express transportation company with presence in over 220 countries and territories. They have a sizeable fleet with 216 vehicles which serve the Kuala Lumpur International Airport (KLIA), Penang International Airport in Bayan Lepas, and also the Senai International Airport in Johor.
A few things to look out for as an online seller are their credit terms as they have a 30 days credit term. Plus, they also allow you to ship instantly by signing up with a valid credit card for both consumers & businesses. If you're considering a long-term partnership, you can use their custom calculator. A few perks for being a frequent shipper include free supplies, personalized rates & their FedEx Ship Manager™ Software.
J&T Express is an Indonesian logistics company founded in 2015 by OPPO Indonesia's ex-CEO, Jet Lee and OPPO's International founder, Tony Chen - which led to the name J&T. They're mainly engaged in logistics and package delivery activities and have received the Indonesian Top Brand Award for the year 2018 and 2019.
Worthwhile features include their 24 Hours Customer Service Hotline, claims service, user-friendly interface on their website and mobile app, and their Real-Time Tracking System. Other than that, they also provides nationwide coverage.
